Passengers from around the world have once again voted for Heathrow to win major accolades at the 2018 Skytrax World Airport Awards, held yesterday evening at the Passenger Terminal EXPO in Stockholm. Heathrow’s Terminal 2 beat international counterparts to win ‘World’s Best Airport Terminal’ for the first time, whilst Terminal 5 is close behind as 4th best globally.
For the 4th year running, Heathrow has been recognized as the ‘Best Airport in Western Europe’ and for the 9th year, ‘Best Airport for Shopping.’
The Awards follow a record-breaking 2017 for Heathrow where investments in facilities, along with the team’s dedication to service, led to the airport’s best annual passenger satisfaction scores and the highest number of passengers – 78 million – to date.
Nearly all (82%) of passengers surveyed in 2017 rated their Heathrow experience as ‘Excellent’ or ‘Very Good.’ Heathrow’s operational team this year has worked to improved flight punctuality so now a record 80.2% of flights depart within 15 minutes of their scheduled departure. Passengers in Terminal 5 enjoyed new terminal offers in 2017 like the ‘First Wing’ fast-track, dedicated security lanes to the British Airways’ lounge.
In his remarks, the Chief Commercial Officer of Heathrow, Ross Baker said, “To have two of our terminals be voted amongst the world’s top five is a testament to the hard work our team has done to transform Heathrow for the better. We are tremendously pleased our passengers are not only voting for us through these awards – but also with their feet – as we saw with this year’s record breaking numbers.”
He reiterated that a lot will be invested in Heathrow to give passengers an enjoyable, reliable and affordable journey every time they travel through the airport.