The Federal Competition and Consumer Protection Commission has reiterated that airline passengers in Nigeria are entitled to care, including refreshments, communication support, and, in some cases, accommodation, when flights are delayed or cancelled.
Speaking on a television programme, the Commission’s Director of Corporate Affairs, Ondaje Ijagwu, said airlines are obligated under consumer protection rules to provide immediate assistance once disruptions occur. He explained that passengers should receive refreshments during initial delays, while extended waiting periods may warrant additional support such as airtime to enable communication.
Ijagwu noted that the level of care expected from airlines increases with the duration and severity of the disruption. In situations where flights are abruptly cancelled after long delays, he said carriers may also be required to provide transportation and, where necessary, overnight accommodation, particularly when passengers are stranded far from city centres.
He emphasised that such obligations are not discretionary but are grounded in consumer protection standards designed to ensure fair treatment of travellers. According to him, each case is assessed based on its specific circumstances, including how long passengers were delayed and the actions taken by the airline.
The Commission’s position comes against a backdrop of growing complaints from passengers over frequent delays, rescheduling, and cancellations across Nigerian airports. Recent incidents have left travellers stranded for hours without adequate support, sparking concerns about compliance with existing regulations.
Industry challenges, particularly the rising cost and scarcity of Jet A1 aviation fuel, have contributed to the disruptions, putting pressure on airline operations. Operators have warned that escalating costs are straining their ability to maintain schedules, while regulators continue to stress that passenger welfare must remain a priority regardless of operational difficulties.
The FCCPC maintained that it will continue to monitor compliance and enforce consumer rights, urging airlines to strengthen their service delivery and uphold their responsibilities to passengers during disruptions.
