United Nigeria Airlines has suspended a staff member following allegations of unprofessional conduct involving a passenger with reduced mobility, Doris Akonanya, during check-in for Flight UN0526 from Abuja to Yenagoa on March 30, 2026.
In a statement, the airline confirmed it had received a formal incident report detailing the alleged mishandling of the passenger, noting that the matter is being treated with utmost seriousness. The staff member involved has been placed on suspension pending the outcome of a full investigation.
The incident gained public attention after Akonanya shared her experience in a viral video, alleging she was subjected to poor treatment while attempting to board her flight. While she clarified that the airline itself was not directly responsible, she called for accountability regarding the conduct of the staff member involved.
The airline, through its spokesperson Chibuike Uloka, reiterated its zero-tolerance policy towards misconduct, discrimination or abuse, particularly involving passengers requiring special assistance. It emphasised that the safety, dignity and well-being of all passengers remain a top priority.
United Nigeria Airlines also issued an apology to Akonanya and her family, acknowledging the distress caused and stating that the incident does not reflect the company’s values or service standards. The airline added that it has been in direct contact with the passenger to address her concerns and provide support.
It further assured that all relevant parties are being engaged to establish the facts, with appropriate disciplinary measures to follow based on the findings. The carrier also pledged to strengthen staff training, operational processes and oversight mechanisms to prevent a recurrence, reaffirming its commitment to providing safe, respectful and accessible air travel for all passengers.
