FirstBank has announced the full restoration of services on its mobile banking platform, FirstMobile, following a temporary downtime earlier in the week caused by a recent application upgrade. The platform is now fully operational, with the bank reaffirming its commitment to delivering seamless and innovative digital banking solutions to enhance the customer experience worldwide.
Customers who may still be encountering difficulties with the FirstMobile app are advised to contact the bank’s customer service team, FirstContact, through the following channels:
- – Phone: 0700 FIRSTCONTACT (0700 34778 2668228), 02014485500, 07080625000, 08070194190
- – Email: complaints@firstbankgroup.com or firstcontactcomplaints@firstbankgroup.com
Beyond FirstMobile, customers can continue to access a broad range of banking services via other platforms:
- – FirstOnline – the bank’s online banking platform
- – Firstmonie Wallet
- – Firstmonie (Agent Banking)
- – FirstBank ATMs nationwide
- – FirstBank Debit and Credit Cards
- – *894# – USSD Banking
FirstBank has expressed its commitment to ensuring all customers return to enjoying a seamless banking experience on FirstMobile. The bank acknowledges the importance of the mobile app to its customers and has offered a sincere apology for any inconvenience caused during the service disruption.
