KLM has launched a new augmented reality service to help customers gauge whether their luggage is within the permitted carry-on dimensions.

KLM’s AR hand baggage check uses a transparent, virtual KLM suitcase, which indicates the permitted dimensions for hand baggage on board. AR technology makes it possible for a virtual image to be placed in reality and to be used interactively. This makes it easy for a passenger to check at home whether their hand baggage is of the correct size. The hand baggage check is available in the KLM App for iOS users.

The KLM App uses Apple’s AR technology. KLM is also one of a group of leading companies that use Apple’s Augmented Reality-technology to provide customer services in the KLM App. KLM will continue to develop and improve the service in the future, so that it grows in line with the latest AR technology available.

Senior Vice President Digital Air France – KLM, Pieter Groeneveld said, “By harnessing the potential of AR, KLM is taking the next step in terms of digital service provision. With the AR hand baggage check, passengers can now see at a glance whether their hand baggage is the correct size. By offering this service, we are placing the needs of our customers first. We also continue to be pioneers of innovation in our passengers’ best interests.”

This handy new service follows on from other successful KLM AR initiatives, such as the 360-degree display of a Dreamliner aircraft in the KLM App. The KLM Houses App has also gone live with a new AR application. Using iOS11, it is now possible to experience the story of Anthony Fokker’s House 98 through Augmented Reality! Click on the blue aircraft icon and fly along “in reality” with different Fokker model aircraft.

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