ValueJet has taken a major step in digital aviation innovation with the launch of VIKI, an artificial intelligence–powered concierge designed to simplify and personalise the passenger journey, making it the first airline in Africa to deploy a full-scale AI concierge for customer use.
The new platform allows passengers to book and manage flights, modify reservations, check in online, receive real-time travel updates and access support services through simple voice or text commands. VIKI operates on widely used messaging platforms such as WhatsApp and Telegram and is accessible by saving the contact 09160012700 and starting a chat.
Built as a multilingual, voice- and text-enabled assistant, VIKI responds verbally to voice commands, improving accessibility for visually impaired travellers and expanding inclusive travel options. By completing key travel tasks in minutes, the AI concierge eliminates the need for airport visits, phone calls or navigating traditional airline websites.
Managing Director of ValueJet, Captain Omololu Majekodunmi, said the launch reflects the airline’s commitment to innovation that delivers tangible value for customers. He described VIKI as more than a digital tool, noting that it represents ValueJet’s ambition to create smarter, safer and more seamless travel experiences for passengers across Africa.
According to the airline, the introduction of VIKI directly addresses long-standing challenges in the Nigerian aviation market, particularly speed, convenience and access to timely information. The initiative forms part of ValueJet’s broader digital transformation strategy focused on customer-centric service delivery.
Head of Business Program and IT, Temitope Ajijola, said the AI concierge was designed to make flight booking intuitive and conversational. He explained that passengers can simply request a flight, select seats, make payments and receive boarding passes within minutes, describing the platform as a significant leap in how airlines engage customers digitally.
Chief Commercial Officer Trevor Henry added that VIKI gives passengers greater flexibility and control over their journeys, offering instant self-service support without hold times or reliance on customer service agents.
ValueJet said the public launch of VIKI follows the internal success of TOPS, its AI assistant for operational support, marking a transition from internal innovation to passenger-facing digital services. With VIKI now live, the airline positions itself at the forefront of AI-driven customer engagement in African aviation.
