In a significant stride toward improving air travel in Nigeria, the Nigeria Civil Aviation Authority (NCAA) has endorsed the “PROPEL Reprotection System”—a tech-powered solution designed to manage flight disruptions and ensure passengers are swiftly rebooked on alternative flights without added stress or financial loss.
Unveiled by a consortium comprising Aero Assist Hub, Avitech Technology Solutions, and Leadway Assurance, the platform allows airlines to seamlessly transfer affected passengers to available flights from partner carriers. This promises to reduce delays, protect revenue, and elevate passenger satisfaction.
Speaking at the unveiling, NCAA Director General Captain Chris Najomo—represented by the Director of Public Affairs and Consumer Protection, Mr. Michael Achimugu—emphasized that the initiative aligns with the Minister of Aviation’s directive to minimize disruptions. “Passengers are the reason every stakeholder exists. They deserve better services,” Najomo noted.
With a pilot rollout slated for August and lasting eight months, the consortium highlighted the system’s built-in financial support to ease cash flow for airlines operating on thin margins. “It’s a well-crafted solution to the chaos of delays in Nigeria’s aviation sector,” said Aero Assist Hub MD, Olumide Ojutalayo.
Leadway Assurance’s representative, Diana Mulili, added that PROPEL was co-developed with input from frustrated passengers. A minimal insurance premium ensures disrupted passengers are automatically rebooked, with the backend logistics handled entirely by the platform.
The robust solution is built to integrate with varying airline tech systems, making it adaptable, scalable, and transformative for Nigeria’s aviation ecosystem.
Stakeholders hailed the PROPEL System as a “win-win” that upholds existing passenger rights under NCAA regulations while modernizing airline operations.
