Ibom Air, one of Nigeria’s leading airlines, has issued a comprehensive statement addressing recent allegations regarding its check-in procedures, ticketing processes, and operations at its Port Harcourt station. The airline strongly refuted the claims, emphasizing its unwavering commitment to transparency, integrity, and customer service.
Aniekan Essienette, the General Manager of Marketing and Communication for Ibom Air, led the response, categorically rejecting the unfounded accusations. She affirmed that Ibom Air operates with the highest standards of integrity and adheres strictly to international guidelines in all its procedures. “Our staff maintain the highest level of integrity and are committed to serving our customers fairly and transparently. This commitment is at the core of our operations,” Essienette stated.
The airline took this opportunity to educate passengers and the public on key aviation rules to ensure a smoother travel experience. Ibom Air clarified its policy on flight closures, noting that check-ins close 45 minutes before departure for domestic flights. This policy is designed to ensure timely departures and minimize delays. The airline urged passengers to arrive on time for their flights to ensure a comfortable and stress-free travel experience.
Regarding the handling of “Go-show” passengers—those who arrive without a pre-booked ticket and hope to board a flight if space allows—Ibom Air reiterated its adherence to the International Air Transport Association (IATA) guidelines. Passengers are informed if a flight is fully booked and are accommodated only if seats are available after all booked, early, and on-time passengers have been served.
Addressing allegations of corruption and ticket racketeering, Ibom Air reaffirmed its commitment to ethical practices. Essienette emphasized that the airline operates under strict ethical standards, prohibiting any form of racketeering or corruption among its staff. “Our ticketing process is transparent and secure, leaving no room for such practices. Any attempt to undermine these standards will be thoroughly investigated, and appropriate action will be taken,” she assured.
Ibom Air concluded its statement by reiterating its dedication to providing passengers with a safe, reliable, and enjoyable travel experience. “We value your trust in Ibom Air and are unwavering in our commitment to maintaining the highest service standards,” Essienette said. “We will continue to act in the best interest of our passengers while upholding operational excellence and transparency in our industry.”
This response underscores Ibom Air’s commitment to customer satisfaction and operational integrity, reinforcing its reputation as a leading airline in Nigeria.
