FirstBank has reassured customers that its upcoming transition to a new cloud-based procurement and financial platform will not disrupt regular banking operations. Announced on Thursday, the bank’s migration to this enhanced supplier platform is part of its efforts to improve operational efficiency and service delivery. While similar system upgrades at other banks have led to temporary disruptions, FirstBank clarified that this transition will solely impact interactions with suppliers.
In a statement, Folake Ani-Mumuney, FirstBank’s Group Head of Marketing and Corporate Communications, explained that the shift from the current I-Supplier Platform to a new cloud-based Supplier Platform is intended to streamline vendor management and bring additional capabilities to the bank’s procurement process. The upgrade is scheduled to take place from October 26 to November 3, 2024, with the new platform going live on November 4, 2024. During this period, supplier access will be temporarily paused, but all customer transactions and banking channels will continue without interruption.
“This transition affects only FirstBank’s supplier platform, ensuring that customer transactions, banking systems, and channels remain fully operational,” Ani-Mumuney stated. “FirstBank’s supplier platform will be accessible again following the transition period.”
Reiterating its commitment to seamless service delivery, FirstBank emphasized its continuous investments in operational efficiency, assuring customers and stakeholders of uninterrupted banking services throughout the platform enhancement process.
