The Nigerian Civil Aviation Authority (NCAA) has announced plans to introduce emotional intelligence training for its personnel to enhance public engagement and improve service delivery. This initiative aims to equip staff with critical skills for managing high-pressure situations, resolving conflicts, and navigating public interactions with empathy and professionalism.
Speaking at the Aviation Business Summit and Expo 2024 in Lagos, Acting Director-General of Civil Aviation, Captain Chris Najomo, emphasized the importance of emotional regulation in fostering teamwork, collaboration, and trust in the aviation industry. He noted that these qualities are essential for ensuring safety and operational efficiency. Represented by NCAA’s Lagos Regional Manager, Barrister Bukola Teriba, Najomo stated that the training would help staff develop competencies in self-awareness, emotional regulation, empathy, and assertive communication.
The training, part of Global Transport Policy’s Corporate Social Responsibility (CSR) initiative, was praised by the organization’s Managing Director, Dr. Segun Musa. He commended Najomo’s leadership and presented him with an award for his efforts to implement reforms in the NCAA. The training is expected to enhance the agency’s overall effectiveness by helping staff manage stress, handle conflicts, and maintain a balanced perspective during negotiations, ultimately improving the passenger experience.
Musa lauded the NCAA’s commitment to innovation and human resource development, noting that the initiative will strengthen the agency’s reputation and service quality. The program is part of broader efforts by the NCAA to stay at the forefront of the aviation industry in Nigeria.
