In a bid to address widespread consumer complaints within the aviation sector, the Nigerian Civil Aviation Authority has announced plans to launch its consumer protection portal in August. This move is geared towards enhancing transparency and accountability in the aviation sector.
According to the regulator, the portal will allow passengers to log complaints, track the on-time performance of airlines, and access self-reported data on the resolution of cases, making airline performance data publicly accessible and transparent.
The Director of Public Affairs and Consumer Protection at the NCAA, Michael Achimugu, told The PUNCH, “The Consumer Protection Portal of the NCAA will soon be going live, where people can log in their complaints. And be able to see the on-time performance of all of the airlines with regards to the numbers of cases reported to them, how many of those cases have been resolved, and how many are pending.”
He explained that the portal would have a self-reporting system, making airline performance data accessible to the public.
“It is a system that self-reports. So each airline will be reporting itself to the general public by the board that measures its performance. So if a particular airline is not doing very well in that regard, it will be open and transparent for everybody to see,” he explained.
According to Achimugu, the NCAA aims to launch this automated system before the end of August.
“It is ready; it is just some other things that we want to launch at the same time with the portal,” the NCAA spokesperson added.
